Customers accessing, browsing, or otherwise using the KiranaCart mobile application or any associated service indicate that they are in agreement with KiranaCart and accept all the privacy policy mentioned herein.
Users are requested to read these terms and conditions carefully before proceeding further.
1. Definition of User
“User” refers to any person, group of persons, company, trust, society, or any other legal entity who visits or uses the KiranaCart mobile application, places an order, or communicates with KiranaCart through phone, chat, or other means.
2. Modification of Terms
KiranaCart reserves the right to add, alter, modify, or delete any of these terms and conditions at any time without prior notice. The updated terms become binding immediately upon being published or updated within the KiranaCart mobile application.
3. Business Overview
KiranaCart is engaged in the trade and home delivery of groceries, fresh fruits, vegetables, and daily essentials. Orders placed through our mobile application are delivered directly to the user’s selected address.
4. Communication and Contact
By placing an order or contacting KiranaCart through phone, chat, or the app, the user consents to receive necessary communication related to order confirmation, delivery, and service updates from KiranaCart.
For any inquiries or assistance, users may contact KiranaCart at: 📞 +91 84093 50812 📧 shishupalkr1202@gmail.com
5. Order and Delivery Policy
Orders are accepted 7 days a week.
Orders placed before 11:00 PM will be delivered the next day or on the delivery date chosen during checkout.
KiranaCart sources all products fresh from procurement centers to ensure best quality and freshness.
6. Pricing Policy
Prices are updated daily and are applicable as per the rates displayed at the time of placing the order.
In case of any invoicing errors or discrepancies, KiranaCart reserves the right to issue a corrected invoice, which shall be payable by the user.
7. Weight & Quantity Variation
Due to practical challenges in weighing certain fruits and vegetables, there may be up to a 5% variation (higher or lower) from the ordered quantity.
Users agree to pay as per the final invoice.
KiranaCart ensures fair weighing practices and strives to maintain accuracy and transparency in every delivery.
8. Product Availability & Quality
If a product is unavailable or does not meet quality standards, KiranaCart reserves the right not to deliver that item. The amount will be adjusted or refunded accordingly.
Product images shown in the app are for illustration purposes only; actual products may vary slightly in size, color, or texture.
9. Commitment to Quality
KiranaCart’s foremost commitment is to deliver fresh, high-quality groceries at fair prices, ensuring complete customer satisfaction with every order.
10. Data & Privacy
KiranaCart respects your privacy and is committed to protecting your personal information.
Information such as name, address, phone number, and order details is collected only for order processing, delivery, and customer support.
KiranaCart does not share, sell, or disclose user information to any third party, except as required to complete delivery or comply with legal obligations.
The app does not collect unnecessary personal data or access sensitive device information.
All personal data is handled responsibly and used solely to improve user experience and ensure smooth service operations.
11. Contact Us
For any questions, feedback, or support, please reach out to us: 📞 +91 84093 50812 📧 shishupalkr1202@gmail.com